Privacy Policy
This explains what Crackle, run by Goblin Studios, collects and why.
What we collect
- Account details: your name, email address and sign-in method.
- What you build: agent instructions, tool settings, webhook addresses and variables.
- Call data: transcripts, call times and durations, and quality measurements. Call audio is streamed to produce the conversation and is not stored by us.
- Billing records: your plan, credit balance and payment history.
- Technical data: IP address and request logs, used for security and rate limits.
How we use it
To run your agents and calls, show you your call history, bill usage, prevent abuse and support you. We do not sell personal data or use your call content for advertising.
Who processes it for us
Speech recognition, language models and speech synthesis are provided by other companies, which receive the audio or text of a call to do that work. Our database, hosting, sign-in and real-time audio are also run on third-party infrastructure.
Your callers
If you run calls with your own customers, you decide what is collected from them and you are responsible for the notices and consent the law requires. We process that data on your behalf.
Keeping and deleting
We keep account and call data while your account is open. Ask us to delete your account and its data and we will, except for records we must keep by law.
Your rights and contact
You can ask for a copy of your data, a correction or deletion by writing to the Goblin Studios team.