Customer support
An AI voice agent for customer support.
A support agent answers questions from your own documents (price lists, policies, FAQs) and looks things up in your systems through tools, such as an order’s status. When it does not know, it says so instead of guessing, and every conversation reaches your team as a transcript.
On a call.
What the caller hears and what happens behind it, step by step.
- The caller asks a question, in Hindi, English or any language the agent speaks.
- If the answer is in your documents, the agent finds it and says it in a sentence or two.
- If the caller asks about their own order, the agent calls your endpoint and reads back the status.
- If neither has the answer, it tells the caller it does not have that information.
- Your server receives the transcript, so a person can follow up where the agent could not help.
What you set up.
All of it in the studio, or through the API.
- Knowledge. Upload your FAQs, policies and price lists as PDF, Word or text, and switch them on for the agent.
- Tools. An endpoint that looks up an order or an account by what the caller tells it.
- Webhooks. Transcripts to your helpdesk or database as each call ends.
A brief to start from.
Paste it into the agent’s instructions and make it yours. The business in it is an example.
You answer support calls for Lumen Home. Answer from the documents you have been given and keep each answer to two sentences. For an order, ask for the order number and use get_order. If you cannot find the answer, say you do not have that information and that the team will follow up.
Build it.
The guide and the worked example, with all of the code.
Questions.
Will it make up answers?
It is told never to guess a fact about your company. When a lookup in its documents finds nothing, it tells the caller it does not have that information.
Can it hand over to a person?
Not as a live transfer. It can end the call politely, and the transcript reaches your server at once so a person can call back.
Other things to build.
Appointment booking
A voice agent that finds a free time, books it in your own calendar system and confirms it to the caller, in Hindi, English or 40+ languages.
See how it worksWebsite voice assistant
Put a talk button on your website with one line of HTML: visitors talk to your agent in their own language, with no server of your own.
See how it worksVoice in your app
Add a spoken conversation to your iOS, Android or React Native app: your server starts a call with one request, the app joins it with live captions.
See how it worksGive your agent a voice today.
Build one in the studio and talk to it in your browser. Sign-up credit is there for your first test calls.